FAQs
What is your response time?
We reply to every message within 24 hours, Monday to Friday.
I have an issue with my order. Who do I contact?
Email us at info@valapadel.com with your order number and a description of the issue. We handle everything from there.
I want to place a wholesale order. Where do I start?
To discover our four partnership tiers, email us info@valapadel.com directly. Our team will get back to you within 48 hours.
I want to create a custom racquet for my brand or venue. What's the process?
Visit /pages/atelier or email info@valapadel.com with your brand name, estimated quantity, and intended use. We reply within 48 hours to schedule a first call.
I have a press or collaboration inquiry. Who should I contact?
One address for everything : info@valapadel.com. Mention your outlet or project in the subject line and we'll route your message to the right person.